T & C's

TERMS AND CONDITIONS as at 1st July 2012

This is for Australian Residents and Australian delivery only, we do ship to other countries but this is by different shipping methods and terms and conditions.

PLEASE READ PRIOR TO YOUR PURCHASE

All prices on this website are GST inclusive.

CUSTOMER ACKNOWLEDGEMENT

Users of this website agree to these terms and conditions, which are subject to change at the discretion of Home Treasures.  Your use of and access to this site indicates your acceptance of these terms and conditions.

RETURN OR EXCHANGE OF GOODS

Home Treasures will gladly refund or credit goods returned within 7 days provided the goods are in original condition, original packaging.

Warranty Information. All products sold by Home Treasures are covered by the manufacturers’ warranty that accompanies the product unless otherwise stated. Home Treasures makes no additional or independent warranty.

Warranties for Barstools: Only the Gaslift of the barstool is covered under a 6 month warranty of payment date. A copy of tax invoice/receipt is to be supplied. We will supply a manufacturer’s warranty to the term of 90 days from date of payment. A copy of tax invoice/receipt is to be supplied.

Money Boxes, Art Glass, all other products and everything that’s not specified: We do not have a warranty on these product.
Please ensure you inspect the item as soon as you receive it.

Please ensure you inspect all items on arrival and notify us within 7 days of any faults, damages, etc that have arisen in delivery. Failure to notify us within 7 days means we reserve the right not to honour anything that has occurred within transit, etc.

We ask the buyer to return items via our couriers which will be advised for any damaged goods.

Please do not return the goods at your own leisure as Home Treasures will not be liable for any costs involved in returning items without approval.

A refund if required will be given once item has been returned (via our authorisation and couriers) and upon inspection money will be return within 5 workings days from receiving the goods back to Home Treasures.

ORDERS

In order to purchase the Goods, you must place with Home Treasures an Order by submitting the details required in the relevant fields of the order form on

Home Treasures webpage attempts to give an accurate full description of the Goods to be purchased and price to be paid. Your order may be accepted or rejected by Home Treasures at Home Treasures sole discretion.

Customer may not alter or cancel any order without Home Treasures consent. If Home Treasures agrees to alter or cancel the order, the Customer will cover Home Treasures against any loss, damage and expense incurred by Home Treasures in relation to the alteration or cancellation of that order, including the cost of return freight. Items returned must be in original packaging without damages. If cancellation due to change of mind you will be charged a re-stocking fee of up to 25% of the purchase price.

Please note we do not accept a change of mind as a return policy and will not accept goods back.

DELIVERY OF GOODS

You the customer have the obligation to ensure you have sent us the correct delivery information, failure to do so may result in packages not arriving and additional fees may be charged to get the items to the correct place.

Items/products will be delivery between the hours of 9am and 5pm Monday to Friday and not on weekends or public holidays.

Items/products are sent via couriers or Australia Post and will be the responsibility of the buyer to arrange a delivery time if not at home on that day.  If you know a day you are home please indicate and we will try our best to deliver on that day.

No goods will be left unattended unless prior written permission is given, Home Treasures will not take any responsibility of the goods if they are left without someone collecting the package.

Some goods may come flat packed or require assembly on delivery.  We DO NOT assemble items before despatch; there are clear instructions in the packages and clear warning on the website.

A redelivery fee may be charged to buyer if the goods are returned to Home Treasures or unable to be delivered on time.

Once payment has cleared and order been processed we usually ship within 1 to 3 working days and delivery usually occurs within 3 to 9 working days later depending on location. We place great importance on the fast and reliable delivery of Customers orders, please note that delivery times are estimates only and Home Treasures are not liable for delays.

If the item becomes out of stock without Home Treasures knowledge the buyer will be contacted immediately and advised on the approximate delivery date or the order can not be filled. If an order cannot be filled Home Treasures will offer either of the following:
(a) Full Refund, including shipping, etc
(b) An estimated delivery date
(c) An alternative product to equal or greater value, but will be up to Home Treasures on an alternative product and will be in conjunction with the buyer.
(d)Or a store credit

If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Home Treasures, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Home Treasures as a result thereof and Home Treasures, at its discretion may charge a restocking fee of up to 25% of the purchase price.

If the item in which has been delivered is not the item that was paid for, the customer is to contact Home Treasures immediately. If the customer does not contact Home Treasures within 7 days the item will not be refunded or exchanged.

DAMAGE ON ARRIVAL

This applies to goods/products which has arrived broken or appear to be not in working order after initial use.

Damages due to misuse by user or during delivery will not be covered by Home Treasures

The goods are the Customers responsibility at the point of delivery. The Customer, upon taking delivery of the goods, is immediately to examine the goods and give written notice and photos to Home Treasures
info@hometreasures.com.au
of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.

For glass breakages if insurance is taken out a replacement good will be sent at our costs, if no insurance is taken the buyer is responsible for goods and no refund or item will be replaced.  We ensure we package the good before sending and breakages are minimal, however can occur.

PAYMENT

The purchase price is to be paid by the Customer in full without any deductions. Unless agreed in writing by Home Treasures. Payment is to be received in full prior to any stock being sent out.

LIABILITY

Home Treasures, under no circumstances will be liable for damages including loss of profit, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action is to be limited to an amount not to exceed the purchase price of the product.

a) Replacement of the goods or any part thereof;

b) Supply of equivalent goods or any part thereof;

c) Repair of the goods or any part thereof;

d) Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;

e) The payment of the cost of having the goods or any part thereof repaired; or

f) Refund of the goods upon return.

PRIVACY POLICY

We will collect information from you when ordering from the Home Treasures website.
When ordering from our site, we will be asking for the following information:

Full Name

Email Address

Mailing/Delivery Address

Contact Number/s

Credit Card Information – This is completely stored by paypal on a secure network, not on our secure.  We are not disclosed any credit card information.

We put into practice a variety of security measures to uphold the safety of your personal information.

We do not sell, trade, or transfer personally identifiable information to outside parties. This does not include trusted third parties who help us in operating our website, servicing you or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

We may use your email address to send periodic emails of specials. If you do not wish to receive these emails please let Home Treasures know once first email has been received.

The email address supplied at time of ordering may be used to contact you regarding your order, or related product and service information.

If at any time you would like to unsubscribe to any future promotional emails please email info@hometreasures.com.au with the subject “STOP”